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RETURN AND REFUND POLICY

We take the utmost care and precautions in packing and delivering the product. In case of any damage to the product during transit, we will replace the piece within the stipulated time period.
If you receive a damaged piece, please share the unboxing video with us for prompt redressal.
We do not offer refunds or take back any product that has been shipped and received by the customer in a good condition.

Before you return a Zilpakala product, please take a moment to understand how our products are made. All our products are handcrafted and designed so no two pieces will look the same resulting in each product being unique and slightly different from each other.

 

There is no imperfections in art . Handmade means a glorious uncertainty when it comes to uniformity. Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect.

 

Please read item descriptions carefully and note the sizes of products. Please also know monitors are calibrated differently and colors, while may be close, may not be 100% accurate. We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Despite these variables, at Zilpakala we stand behind the quality of our products. Please read below our return & exchange policies before you return any item.

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